Company Info

Business Privacy Policy

This privacy policy sets out how The Great Shutter Co. Ltd. uses and protects any information that you give The Great Shutter Co. Ltd. when you use this website or communicate with The Great Shutter Co and The Smart Blind Co (herein after known as The Company)

Our Contact Details:

The Great Shutter Co. / The Smart Blind Co.

Main Road

Itchen Abbas

SO21 1BQ

01962 710807

office@thegreatshutterco.co.uk

 

This privacy notice was last updated on 22nd November 2023

The Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

The Type Of Personal Information We Collect:

We may collect and process the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • we record all telephone conversation for training and monitoring purposes and to ensure that quality standard are being met.

How We Get The Information And Why We Have It:

We gather information that you provide us with directly or via a contact request form.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address, phone number (for call, SMS, Whatsapp) or postal address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, SMS, Whatsapp, and social media platforms and postal mail. We may use the information to customise the website according to your interests.
  • We are required by the Financial Conduct Authority to record telephone calls and to retain the data for a period of 6 years.
  • We will retain emails and SMS records indefinitely, as well as your personal data (phone number, address, email address (but not less than 6 years due to the point below relating to call recordings ).
  • We will retain call recordings are held for 6 years to meet FCA requirements. After 6 years we will dispose of call recordings using secure deletion software.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting office@thegreatshutterco.co.uk

(b) We have a contractual obligation.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • We will not pass your personal information to any third party unless this relates to an installation where name, address and phone number may need to be supplied to a 3rd party for the purposes of handling an installation.
  • if you have previously agreed to us using your personal information for our own direct marketing purposes, you may opt out of this by emailing office@thegreatshutterco.co.uk, or opting out directly from one of our marketing emails.

We will not sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at

The Great Shutter Co. / The Smart Blind Co.

Main Road

Itchen Abbas

SO21 1BQ

01962 710807

office@thegreatshutterco.co.uk

 

if you wish to make a request.