The bigger the company, the more difficult it becomes to control. We are a small, independent company specialising in window shutters. That’s right, there are only two of us on the selling and fitting side. We have worked out that Trevor has fitted some £2m worth of shutters and blinds in the last 8 years and Mike, the owner, (that’s me in the picture) has fitted over £1.2m of shutters alone.
When I come and show you our brochure, I am showing you what we have fitted. Not what a franchisee has fitted in Northampton or stock photos from a shutter company in Sweden. We're based in Winchester but cover areas across Hampshire and Dorset.
That translates directly into the survey. Because we fit what we sell, there is no need for a surveyor to come around once the sales person has done their job. When we carry out a home design consultation we do so with our fitter’s hat on. No hard sell.
It goes without saying that our home visit is free of charge and without obligation. Most nationals have commission only sales people and so naturally you can expect the sales process to be a little different.
The problem with larger companies is that you simply don’t know how experienced the sales person or fitter is. With many independents they sub-contract the fitting. We don’t for obvious reasons.
If you want more in depth overview of our installs why not visit our Houzz profile. Here you can see customer installs in a bit more detail and also see a few reviews from those customers.
Finally, we also recognise that you may not want a shutter on every window. Well we also fit a lot of blinds and so if you are looking for remote control blinds, venetians, romans, perfect fit, plisse or any other types of blind and don’t necessarily want two companies to come in and fit we are a great choice.
Where Do The Shutters Come From?
It’s also important that unlike nationals and franchises we are not tied to any one manufacturer. That means you can choose what you want from a choice of 5 shutter manufacturers. So, for example, if you like our hidden tilt rod option we have the latest integrated tilt rod. If you would like a cheaper option, we have the hidden tilt rod mechanism which is controlled by a metal strip on the window side of the shutter (see image).
Of course, the other great thing you get is impartial advice. We have fitted shutters from all these manufacturers and that means we know which ones are great quality, value for money or best left alone.
This can be anything from 2 weeks to 10 weeks depending on the manufacturer and where they are made. We will talk you through the options at the time of the home consultation.
We ask for 50% on order and then the balance once we have installed. We don’t think it’s fair to ask for the balance payment before install unlike many other shutter retailers.
In general, 2 weeks before we get delivery we are in touch and will book a fit date and time with you. If you want to be there during install that is fine but many customers leave keys for us or with neighbours and come home to their lovely, new shutters.
You will receive a balance invoice from us once we have fitted and we would ask that you settle that within 7 days.
All sound simple. We hope so and of course would be delighted if you choose The Great Shutter Co. for your shutters and blinds.